Non-Emergency Medical Transportation (NEMT) Services  in Allen and Marion County, Indiana

Starting a Non-Emergency Medical Transportation (NEMT) business in Indiana involves several key steps:

– Business Registration: Register your business with the Indiana Secretary of State and obtain any necessary local licenses.
– Compliance with State Regulations: Ensure adherence to Indiana’s regulations for NEMT services, which may include vehicle inspections, driver qualifications, and insurance requirements.
– Medicaid Provider Enrollment: Enroll as a provider with the Indiana Health Coverage Programs (IHCP) to offer services to Medicaid beneficiaries.
– Contracting with Brokers: After enrollment, contract with the state’s NEMT broker, Veridia, to become part of their transportation network. This process involves meeting Verida’s requirements and completing their Request for Qualifications and Vehicle List Form.
– Staffing and Training: Hire qualified drivers and staff, ensuring they undergo necessary training, background checks, and drug screenings.
– Operational Setup: Establish operational procedures, including scheduling, dispatching, and billing systems, to manage transportation services effectively.
By following these steps, you can establish a compliant and efficient NEMT business in Indiana, contributing to the essential transportation needs of the community.

Selecting the appropriate vehicle for Non-Emergency Medical Transportation (NEMT) depends on the specific services you intend to offer:
– Ambulatory Transport: A standard minivan or sedan with comfortable seating and easy access is suitable for clients who can walk but may need assistance.
– Wheelchair Transport: For clients using wheelchairs, a wheelchair-accessible van equipped with a ramp or lift is essential. These vehicles should have securement systems to ensure the wheelchair remains stationary during transit.
Regardless of the type, all NEMT vehicles should comply with state regulations, including regular maintenance, safety inspections, and necessary modifications to accommodate clients’ needs. Ensuring comfort, safety, and accessibility is paramount in vehicle selection.

Verida provides several contact numbers for their services in Indiana:
– Member Transportation Line: 1-855-325-7586
– Northern Region Provider Line: 765-602-6004
– Southern Region Provider Line: 317-931-9294
– Claims Line: 678-510-4600 (Press “2” for Claims)
These lines are available Monday through Friday, 8:00 am to 6:00 pm EST. You can visit Verida’s Indiana transportation providers page for more detailed information.

Verida maintains high standards for Non-Emergency Medical Transportation (NEMT) services in Indiana through several measures:
– Provider Network: They contract with various transportation providers to deliver services such as ambulatory, wheelchair, and stretcher transports, ensuring a wide range of options for members.
– Compliance Requirements: Verida requires transportation providers to meet specific compliance standards, including current business licenses, liability insurance coverage, driver credentials, background checks, drug screenings, and motor vehicle driving reports.
– Support and Technology: They offer leadership, support, and technology to transportation providers in their network to foster a culture of excellence.
– Feedback Mechanisms: Verida provides channels for members to share feedback, including a Quality Assurance Line at 1-888-833-4154, ensuring continuous improvement in service delivery.
By implementing these measures, Verida strives to provide safe, reliable, and timely transportation experiences for program members in Indiana.