1 Information We Collect
Depending on how you interact with us, we may collect information such as:
Information You Provide Directly
When you contact us, request services, submit an inquiry, complete a form, request transportation, apply for employment, or otherwise communicate with us, we may collect:
- Full name
- Email address
- Telephone number
- Mailing or service address
- Preferred contact information
- Information about the services you are interested in
- Information you voluntarily provide about yourself or a family member who may need care
- Employment and application information when you apply for a position
- Any other information you voluntarily submit through our website or communications
Health-Related Information
If you voluntarily provide information relating to a person's health, care needs, disability, condition, medications, mobility, or other care requirements, we may use that information for purposes related to evaluating and coordinating requested services.
Please do not submit sensitive medical, financial, or other confidential information through a website form unless the form specifically requests it or we have instructed you to do so through an appropriate secure communication method.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
- Information collected through cookies and similar technologies
We use this information to operate, secure, maintain, and improve our website and understand how visitors use it.
2 How We Use Information
We may use information we collect to:
- Respond to inquiries and requests
- Communicate with you about requested services
- Evaluate and coordinate home-care or transportation services
- Schedule consultations or appointments
- Provide and improve our services
- Process employment applications
- Communicate important service-related information
- Respond to customer support requests
- Maintain website security
- Prevent fraud, misuse, or unauthorized activity
- Improve our website, content, and user experience
- Comply with applicable laws, regulations, legal processes, and contractual obligations
3 How We Share Information
We may share information when reasonably necessary to operate our business and provide requested services.
Depending on the circumstances, information may be shared with:
- Service providers that help us operate our website and business
- Technology, hosting, communication, scheduling, CRM, or form providers
- Professional advisers
- Government agencies or authorities when legally required
- Law enforcement when required or permitted by law
- Other parties when necessary to protect the rights, safety, property, or security of T Love Home Care Services, our clients, employees, or others
We do not sell personal information simply because you submit an inquiry through our website.
We will only disclose health-related or other sensitive information as permitted or required by applicable law and our applicable privacy obligations.
4 Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand website traffic and usage
- Improve website performance
- Support analytics and marketing activities where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5 Third-Party Services and Links
Our website may use third-party services for functions such as website hosting, forms, analytics, communications, scheduling, marketing, or other business operations.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites operated by third parties.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
6 Protection of Personal Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through ordinary email, unsecured forms, text messages, or other communication methods unless specifically instructed by T Love Home Care Services to do so.
7 Health Information
Because T Love Home Care Services may provide services involving individuals with care needs, we may receive health-related information from individuals, family members, representatives, or other authorized parties.
We handle health-related information in accordance with applicable legal and contractual requirements.
The privacy protections applicable to particular health information may depend on the services provided, the relationship between T Love Home Care Services and the individual, and applicable federal and state law.
8 Employment Information
If you submit an employment application, resume, or related information through our website or other communication channels, we may use that information to:
- Evaluate your qualifications
- Contact you regarding employment opportunities
- Conduct hiring and onboarding activities
- Verify information where permitted by law
- Comply with employment-related legal requirements
9 Children's Privacy
Our website is not directed toward children under 13.
We do not knowingly request or intentionally collect personal information directly from children under 13 through the website.
10 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.
11 Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, which may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is collected or used
- Opt out of certain marketing communications
- Exercise other privacy rights provided by applicable law
Certain information may be exempt from deletion or other requests when we are required or permitted by law to retain it.
12 Marketing Communications
If you voluntarily provide your contact information and consent to receive marketing communications, we may contact you by email, telephone, or text message regarding services, updates, or promotions.
You may opt out of marketing emails by using the unsubscribe instructions included in the message.
For text messages, you may opt out by following the instructions provided in the applicable message, such as replying STOP where supported.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page.
14 Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:
